Services Executive Jobs in 2012 at Microsoft - NG (Nigeria)

Job Description
Job Category: Services & Consulting
Location: Nigeria - Non Location Specific, NG
Job ID: 779259-70300
Division: (Not Division Specific)

Individuals in Professional Services Sales are responsible for
increasing the Services business in their assigned accounts
by consistently meeting customer requirements and by
ensuring the deployment/adoption and productive use of
Microsoft technologies. They establish relationships,
develop account strategies and plans, and manage a
pipeline of Services opportunities while overseeing solution
deployment and support. Success is measured by satisfied
customers, long-term revenue potential in the account, and
achievement of the annual quota.

The Services Executive (SE) is the end to end Services
account relationship owner for 4 -15 key Microsoft
customers in Major and Corporate (CFAM) accounts..
The SE:
Is the single point of contact for all Services in their
assigned accounts (internally with EPG and externally with
customers/partners)

Advises customer Business and Technology Decision
Makers (BDM/TDM) how to best realize the value of their
Microsoft technology investment through strategic
business alignment, innovation, implementation,
productive use and support.

Is responsible for strategy, planning, marketing/
positioning, crafting and selling our entire services portfolio
(advisor, consulting and support) across assigned account/
s or territory.

Is accountable for attaining the agreed invoiced revenue
quota for Product Groups (PGs) 1,2 and 3 in assigned
account/s

Oversees the delivery of all contracted services to ensure
account team alignment, customer connection and high
overall satisfaction


Qualifications:
Bachelor's degree/equivalent (required) or MBA degree
(preferred)

Experience:
Professional Services Sales, Software/Solution/Product
Sales, Customer Relationship Management, Business
Development, IT Consultation, Enterprise Architecture
Planning, Project Management, IT Solution Development, IT
Solution Delivery and Implementation, IT Service Delivery,
Operations and Support.
Career Stage 3 requires 1-3 years of related experience
Career Stage 4 requires 3-5 years of related experience
Career Stage 5 requires 5-8 years of related experience

Competencies:
Building Customer Partner Relationships, Confidence,
Cross-Boundary Collaboration, Drive for Results, Impact
and Influence, Interpersonal Awareness, Product &
Technology Expertise, Strategic Sales Planning, Team
Leadership, Value Selling

Training and certification:
Sales: Sales Management, Account Management, Account
Based Marketing, Complex Sales training (e.g., Miller
Hyman, Spin, Michael Bosworth, Holden, TAS - Target
Account Selling, etc.), Sales Methodologies (equivalent to
MSSP), Sales tools - Account Planning, Customer
Relationship and Opportunity Management (e.g. Siebel,
GSX or other), Complex Deal structuring (e.g. QADC)
Business: Territory Planning, Business development,
Negotiation, Financial analysis, Pipeline Management
Information Technology: IT Governance (e.g. COBIT),
Enterprise Architecture fundamentals, methods and
concepts (e.g. Zachman framework, OMG's model driven
Architecture framework etc.), Business process
management, IT Implementation (e.g. CMM and CMMI),
Delivery: IT Service delivery and support management (e.g.
ITIL Foundation), Project Management fundamentals (e.g.
PMI, Six Sigma )


Company Description

AMAZING THINGS HAPPEN HERE!

At Microsoft, we're about helping customers realize their
potential. From gamers to governments, moms to mega-
corporations, we serve just about every kind of customer,
all over the globe.
Many people think Microsoft = software. We do do
software-but we also do hardware, services, research, and
more. We work on PC operating systems and applications-
like Windows and Windows Live. Products for IT
professionals and developers-like Windows Server and
Visual Studio. Online services such as Bing and MSN.
Business solutions like Office and Exchange. And devices
like Xbox, keyboards, webcams, and mice. We're
passionate about what we do.

What this means if you come to work here is opportunity-to
do things that make a real difference in millions, even
billions, of lives. To reach your potential. So why not take a
closer look at Microsoft? We think you'll find that amazing
things really do happen here.

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