Vacancy at Worley Parsons for Computer Scientists/Engineers in Lagos

Worley Parsons is the preferred global provider
of technical, project and operational support services to our
customers, using the distinctive Worley Parsons’ culture to create
value
for them and prosperity for our people. They are presently looking
for a qualified individual to
join their team

JOB TITLE: TECHNICAL SPECIALIST
LOCATION: Lagos
REQ. NUMBER: 19590

RESPONSIBILITIES:
•Respond to telephone calls and email requests for technical support.
•Define problems, collect data, establish facts, draw valid conclusions
and prepare appropriate reports
•Address all support calls as soon as possible and update users on the
status and get feedback on the quality of the service.
•Communicate clearly and concisely, both orally and in writing to users
about status of requests made to Lagos Help desk
•Determine whether problem is caused by software or hardware
•Take responsibility of all the IM issues of the nominated floor/s
•Work and contribute actively to the IM team. Assist each other and
share knowledge, experience, etc.
•Pro actively communicate with users on all floor specific issues that
may have an impact on the users of that floor
•Tabulate the names of all users, computer names, and discipline on
each floor on a spread sheet. Own and keep the floor specific
inventory updated at all times
•Rename all computer names on the network to the new name,
Location + Service tag.
•Closely monitor and supervise the PANABIZ team to ensure that all the
network printers are functioning as they should be, availability of
paper, etc.
•Ensure all machines contain company standard software. All non-
standard software and usage is to be reported and addressed
immediately
•Assist in the makeup of all local IM rules and procedures
•Observe information security, data protection and network security
guidelines, reporting breaches to the appropriate authority
•Advice users on efficient data storage especially Email Archive and file
management
•Demonstrate a personal commitment to Quality, Health, Safety and
the Environment
•Maintain a good housekeeping always
•Document troubleshooting fixes for all hardware, software, and
configuration issues as they pertain to resolving requests for
computer support; Take responsibility of all the IM issues of the
nominated floor/s
•Analyse and evaluate incident reports and make recommendations to
reduce help line incident rate
•Maintain history records and related problem documentation Interview
user to collect information about problem to know the diagnostic
procedures to determine source of error
•Work with the IM Manager to formulate IM related policies and
procedures
•Training on the proper use of DA OS, applications and network
•Act as IM representative for nominated floors

QUALIFICATIONS/EXPERIENCE:
*Bachelor of Science in Electronics or Computer Science or its
equivalent, Microsoft certifications
*Good understanding of LAN/WAN using star topology
*Ability to work with others as part of a team
*Good listening and communication skills
*Ability to perform under stress situations and work outside work
hours
*Ability to multi task and assumes responsibility of problems
*Technical abilities to support users on the Network
*Good Windows OS and applications knowledge
*Ability to handle multiple tasks

HOW TO APPLY
Click Here to Apply for this Job
Application closes 9th April, 2012