Graduate CSO Career at Etisalat Nigeria

by JOB HUBLIST NIGERIA
in GRADUATE JOBS IN NIGERIA, INFORMATION TECHNOLOGY JOBS

Etisalat Nigeria - Emerging Markets Telecommunication
Services (EMTS), trading as Etisalat, is a Nigerian company duly
incorporated under the laws of Nigeria in partnership with Mubadala
Development Company and Etisalat of the United Arab Emirates.
Incorporated in Nigeria as a private company, it acquired the Unified
Access License from the Federal Government in January 2007. The
license includes a mobile license and spectrum in the GSM 1800 and
900 MHz bands. Etisalat acquired a 40% stake in EMTS and is now
the operator of the Unified Access License. Etisalat has been the
telecommunications service provider in the United Arab Emirates since
1976 and has footprints in 18 countries traversing the Middle East,
Asia and Africa. In its many years of operations, it has built up state-
of-the-art telecom infrastructure and taken a leadership position of
innovation, and quality service delivery among regional and international
operators.

In Nigeria, Etisalat made the first official call on its network on the
13th of March 2008 in the presence of officials from the Nigerian
Communications Commission (NCC) and the Senate of the Federal
Republic of Nigeria. In September of same year, it kicked off
commercial operations with the innovative 0809uchoose campaign
which enabled Nigerians choose numbers special to them as their
mobile numbers. Full commercial operations began in October 2008.

Etisalat Nigeria currently serves a growing subscriber base of over 10
million subscribers and consistently demonstrates its core values of
optimism, simplicity and caring – for which it has become known in
other markets to the Nigerian people as it offers them world-class
telecommunications services. It is investing heavily in the Nigerian
economy as well as in its own human resources. From day-one of its
operations in Nigeria, it has put in place various skills acquisition and
training programs to enable its people offer outstanding and quality
services to Nigerians.


Etisalat Nigeria is recruiting to fill the following position of Graduate
Customer Service Officer.
Job Title: Analyst – Customer Value Management (Outbound)
Location: Lagos
Division: Marketing Segments & Strategy
Reports To: Manager-Churn & Retention

Job Summary:
Assist in the development, implementation and measurement of
customer retention and customer lifecycle management programmes
and campaigns through outbound channels aimed at reducing churn and
increasing usage across the value bands on the network

Principal Functions
Develop, implement and measure pro-active and re-active retention
programmes to attain and exceed churn targets
Monitor customers’ movements daily across various services such as
easylife and homezone with a pro-active usage enhancement
campaign aimed at addressing any noticeable decline in various product
baskets
Constantly evaluate churn metrics to immediately implement remedies
and improve on campaign business rules when necessary
Develop other customer lifecycle programmes including win-back and
loyalty programmes while maximizing the outbound channels
Anticipate and identify customer needs and dissatisfaction issues in
order to aid pro-active customer engagement
Analyze outbound campaign results and propose recommendations to
the business base on campaign performance and evaluation
Perform any other duties as may be assigned by the Manager-Churn
& Retention

Educational Requirements:
First degree or equivalent (HND) in a relevant discipline
Experience & Skills:
Expert knowledge of competitive environment, consumer trends and
trade practices in the industry.
Knowledge of campaign management solution within telecoms industry.
Demonstrable data-mining and analytical skills.
Excellent understanding of customer data analysis, propensity modeling
and segmentation techniques.
Between one (1) and two (2) years directly relevant post-NYSC
work experience within telecoms business environment.

Application Deadline
26th March, 2012.
How To Apply
Interested and qualified candidates should:
Click here to apply online

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